Job
Core
Leading the customer support function, defining strategies, setting performance standards, and ensuring excellent customer experience across all channels.
Role type
Head of Customer Support
Builds
Customer support operations and experience
Domain
Financial brokerage
Deliverable
client delivery
Required skills
Customer support leadership, team management, customer satisfaction strategy, technical support collaboration, English fluency
Responsibilities
Define support strategies, set performance standards, ensure excellent customer experience, collaborate with technical teams to resolve issues
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