Senior Application Support
Core
Ensuring production stability and reliability for backend and frontend digital services through incident management and proactive problem coordination.
Role type
Senior Application Support Engineer
Builds
Digital services platform stability and reliability
Domain
IT Operations / Application Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Incident management, system monitoring, log analysis, stakeholder communication, deployment support, root cause analysis, cross-functional collaboration, risk management, first/second line support guidance, troubleshooting
Preferred skills
N/A
Technologies
N/A
Responsibilities
Monitor production systems, logs, and alerts; Handle incidents (P1/P2) and escalations; Identify, analyze, and route issues to correct teams; Communicate status and follow up with stakeholders; Participate in daily production status meetings; Support deployments and manage risk periods; Drive improvements to reduce recurring issues; Support and guide first and second line support teams
Seniority
Senior, hands-on IC
