District Svcs Representative
Core
Process new business applications, manage customer accounts, maintain district records, and serve as the first point of contact for customers, builders, and electricians requesting new or upgraded services.
Role type
District Services Representative (Administrative/Operations)
Builds
Customer service workflows, district service requests, and construction job documentation
Domain
Utility services / Energy distribution
Deliverable
dashboards & analysis
Required skills
Customer relations, data entry, time administration, CRM system usage, invoice processing, safety compliance, mathematical calculations, office equipment operation, conflict resolution
Preferred skills
Utility rates and tariffs knowledge, union contract interpretation, emergency restoration support, AS8/SAP/CRM&B system expertise
Technologies
CRM&B, ISU, AS8, OneMDS, SAP, GIS
Responsibilities
Process new business applications and set up customer accounts, maintain customer records and job folders, perform material reconciliation, enter and process time records, resolve customer complaints, support district emergency restoration efforts, enforce company policies and procedures
Seniority
Individual Contributor, general supervision