Content Management Analyst
Core
Create, update, and maintain customer support content (help center articles, chatbot responses, emails) and manage knowledge bases to empower customers and agents in financial wellness.
Role type
Content Management Analyst
Builds
External-facing help content, internal knowledge bases, and content for large language models (LLMs)
Domain
Financial services / Customer Support
Deliverable
product features
Required skills
Content writing, knowledge base administration, content optimization analysis, translating complex financial concepts, Google Analytics, Zendesk, competitor analysis
Preferred skills
Experience in financial services customer support, LLM content writing, stakeholder collaboration
Technologies
Google Analytics, Zendesk, LLMs
Responsibilities
Create and maintain customer support content, manage and organize knowledge bases, analyze content performance metrics, audit content for accuracy and relevance, collaborate with Compliance, Legal, and Product teams
Seniority
Individual Contributor