Job
Core
Provide telephone, email, and on-site software support for ERP and Payment applications, troubleshooting technical issues and delivering client training.
Role type
Software Support Engineer (Client Service)
Builds
ERP and Payment software systems for clients in shipping, finance, and healthcare
Domain
Software Support / ERP / Payments
Deliverable
client delivery
Required skills
SQL, problem-solving, analytical thinking, software troubleshooting, client communication
Preferred skills
SQL Server, Oracle, C#, accounting software (Infor SunSystems), shipping industry knowledge
Technologies
SQL, SQL Server, Oracle, C#
Responsibilities
Liaise with customers and internal teams to identify and resolve application issues; Investigate and troubleshoot technical issues using SQL queries; Participate in client software updates and installations; Deliver application training to clients; Provide minor code fixes and enhancements to existing applications
Seniority
Individual Contributor
