Job
Core
Customer Service Executive handling customer inquiries, complaints, and experience feedback via phone, email, chat, and social media.
Role type
Customer Service Executive
Builds
Customer experience and satisfaction for Beauty Line products and services
Domain
Retail / Customer Service
Deliverable
client delivery
Required skills
Customer service, Communication, CRM systems, Data analysis, Problem-solving, Social media management
Responsibilities
Handle customer inquiries via phone, email, live chat, and social media; Manage and resolve customer complaints; Monitor and improve customer experience using CX platforms; Prepare reports and presentations for senior management on customer metrics; Identify and resolve website/app issues with the Technology team; Use CRM systems to track and enhance customer experience.
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