Job
Core
Deliver high-quality, multi-channel support to clients in the Foreign Exchange and CFD trading sector, ensuring timely resolution of enquiries and issues while supporting client retention.
Role type
Client Success Specialist (Fintech)
Builds
Client support services and retention strategies for a global brokerage
Domain
Financial Services / Foreign Exchange / CFDs
Deliverable
client delivery
Required skills
Customer service experience, problem-solving, attention to detail, multitasking, root cause analysis, escalation management, trade investigation validation
Preferred skills
Fintech industry experience, native or near-native Spanish, strong English communication
Technologies
None stated
Responsibilities
Deliver multi-channel client support, tailor support for client segments, support client retention with guidance, identify and share trends with internal teams, collaborate with stakeholders to resolve issues, adhere to CX Charter and regulatory requirements, handle escalations professionally, conduct layer-1 trade investigations, escalate complex matters
Seniority
Individual Contributor