Information Desk Technician
Core
Monitor and disseminate real-time information regarding electrical distribution system events, outages, and restoration activities to internal teams, government agencies, and the public.
Role type
Operations Control Center Information Desk Technician
Builds
System status updates, outage notifications, and operational reports for the ComEd distribution system.
Domain
Energy / Electrical Distribution
Deliverable
dashboards & analysis
Required skills
System event monitoring, multi-tasking, technical reporting, database management, emergency response coordination, computer troubleshooting
Preferred skills
Associate's degree in technical field, 2-4 years experience in engineering/IT/electronics, shift work availability, strong computer skills (Microsoft Office, OMS/SCADA, CIMS, ARCOS)
Technologies
OMS/SCADA, CIMS, PassPort, eOutage, FLOS, OCS, SRP, ARCOS, Microsoft Office Suite
Responsibilities
Acknowledge and disseminate system events causing service interruptions via paging and web updates; Answer information inquiries from internal/external agencies regarding outage status and repair times; Generate and analyze performance reports for management; Deploy and track generators and organize security/fueling schedules; Perform companywide callouts using ARCOS; Troubleshoot computer and communication equipment in the Operations Control Center.
Seniority
Entry-level to Mid-level, hands-on IC