Product Application Engineer
Core
Provide technical assistance, research product solutions, and manage customer issues for electrical asset protection and monitoring devices.
Role type
Application Engineer (Electrical/Mechanical)
Builds
Monitoring and protection devices for high-value electrical assets
Domain
Electrical power transmission and distribution
Deliverable
product features
Required skills
Electrical or Mechanical Engineering, Software and Hardware implementation, Telecom techniques (TCP/IP, modem protocols), Oracle, Salesforce, Electric power transmission knowledge
Preferred skills
Telecom techniques for remote device monitoring, Presentation skills
Responsibilities
Provide customer technical assistance from quotation to post-shipment, Research and identify product solutions, Support manufacturing with technical questions and troubleshooting, Analyze product failures and generate reports, Provide internal training on products, Manage project lifecycle of customer issues
Seniority
Mid-level, hands-on IC