Quality Improvement and Compliance Manager
Core
Lead accreditation, governance, and continuous improvement functions to ensure safety and compliance across disability support services.
Role type
Senior Quality Improvement and Compliance Manager
Builds
Quality management systems, compliance frameworks, and safety cultures for NDIS participants.
Domain
Disability services / Community Services / NDIS
Required skills
NDIS Practice Standards expertise, risk assessment, incident investigation, restrictive practices management, OHS leadership, clinical governance, policy framework development, staff training and supervision, stakeholder management, documentation control
Preferred skills
Experience in aged care or community services, knowledge of High Intensity Support Skill Descriptors, behavior support plan implementation, child safe standards, human rights-based frameworks
Technologies
NDIS Worker Screening Check systems, Commission reporting platforms
Responsibilities
Oversee accreditation programs and internal audits, drive compliance with NDIS and Safeguards Commission requirements, lead risk assessments and continuous improvement initiatives, manage incident reporting and investigations, coordinate reportable incidents and restrictive practices, build a culture of quality and workforce capability
Seniority
Senior, hands-on IC with strategic oversight
