Customer Service Specialist
Core
Manage inbound customer calls, gather and document information, and provide prompt solutions while liaising with stakeholders.
Role type
Customer Service Specialist
Builds
Customer support interactions for iconic Australian brands
Domain
Customer Service / Call Center
Required skills
Inbound call management, information gathering, documentation, stakeholder liaison, issue escalation, customer service
Preferred skills
Retail, hospitality, or supermarket experience
Responsibilities
Manage inbound calls, prioritize jobs, escalate urgent issues, provide ongoing feedback to stakeholders
Seniority
Entry-level to Mid-level