Returns Officer
Core
Manage returned products from start to finish, including assessment, recovery, processing, and inventory maintenance.
Role type
Warehouse Returns Officer
Builds
Inventory accuracy and product recovery for a 4WD and outdoor gear retailer
Domain
Retail / Logistics / Warehouse Operations
Deliverable
physical/clinical work
Required skills
Product assessment, inventory management, data recording, system usage, safety compliance, manual handling, problem-solving
Preferred skills
Warehouse experience, attention to detail, computer literacy, process improvement
Technologies
Warehouse management systems
Responsibilities
Receiving and assessing returned products, recording serial numbers and test results, managing Return-to-Sender stock, returning approved products to inventory, stripping products to recover components, managing spare-parts inventory, disposing of damaged products, completing cycle counts, managing returns email enquiries, escalating quality issues, maintaining system records, collaborating with cross-functional teams, adhering to safety requirements