Front Office Supervisor
Core
Overseeing daily front office operations, ensuring exceptional guest experiences, and leading a team of associates to deliver seamless check-in/check-out processes and resolve service issues.
Role type
Front Office Supervisor
Builds
Guest service experiences and operational efficiency for hotel guests
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
OPERA property management system, guest service management, team leadership, conflict resolution, upselling, shift coordination
Preferred skills
High-volume environment experience, relationship building, venue promotion
Responsibilities
Coordinate Front Office operations during shift, manage guest inquiries and resolve service issues, operate telephone switchboard, maintain customer loyalty through innovative issue resolution, report accidents and unsafe conditions
Seniority
Mid-level, hands-on IC