Project Manager, Client Implementations
Core
Lead and execute product implementations for homecare clients, serving as their primary contact and trusted advisor to ensure successful onboarding and adoption.
Role type
Senior client-facing project manager (software implementation)
Builds
Homecare ecosystem platform connecting patients, providers, and managed care organizations
Domain
Healthcare / Home and community-based care
Deliverable
product features
Required skills
Project management (Waterfall, Agile, PMBOK), client relationship management, cross-functional collaboration, system configuration, workflow development, risk mitigation, stakeholder communication
Preferred skills
PMP certification, MS Project proficiency
Technologies
MS Project, Salesforce, MS Office Suite
Responsibilities
Lead high-volume customer onboarding through planning and engagement; build strong customer relationships to drive product utilization; establish project teams and execute best practices; ascertain customer needs to develop tactical workflows; facilitate product training and act as system subject matter expert; communicate feedback to improve system performance; mitigate client risk and ensure timely escalations; complete administrative documentation and meeting management.
Seniority
Senior, hands-on IC