Customer Experience Assistant (Fringe HQ)
Core
First point of contact for festival audiences, handling phone enquiries, ticket exchanges, and ad-hoc support at physical locations to ensure a seamless experience.
Role type
Customer service representative (events/festival)
Builds
Ticket sales, access bookings, and customer support for the Adelaide Fringe festival
Domain
Arts & Entertainment / Live Events
Deliverable
client delivery
Required skills
Phone-based customer service, multitasking under pressure, problem-solving, familiarity with ticketing systems, working in fast-paced environments
Preferred skills
Experience in festivals/arts/events, First Aid/CPR certification, knowledge of Red61 system
Responsibilities
Answering audience enquiries via phone, processing ticket exchanges, providing on-site support at physical locations, managing access bookings
Seniority
Entry-level, casual staff