Membership Manager | Butler
Core
Lead a team of Member Support Consultants to drive membership growth, manage front desk operations, and ensure exceptional service standards for a fitness club.
Role type
Senior IC Membership Manager (Team Lead)
Builds
Membership sales, member retention, and front desk service operations
Domain
Fitness & Wellness
Deliverable
product features
Required skills
Team leadership and mentoring, sales target management, customer journey management, sales techniques (up-selling/cross-selling), roster management, business computer systems proficiency
Preferred skills
Customer retention strategy expertise, ability to set and motivate others towards goals
Responsibilities
Manage daily workflow of the MSC team to ensure monthly sales targets are met, Achieve individual monthly and annual sales targets, Create structures to ensure the team meets daily minimum performance criteria, Assist in delivering sales training to the team, Achieve member retention and growth budgets, Respond to enquiries within 24 hours, Support managers in developing growth initiatives and fortnightly rosters