Customer Care Specialist
Core
Fully remote customer support role delivering helpful, efficient, and professional experiences to an international customer base via chat and email.
Role type
Customer Care Specialist
Builds
Customer satisfaction and service quality for an international customer base
Domain
Digital customer service (iGaming or similar digital environment)
Deliverable
client delivery
Required skills
Written and verbal communication, empathy, active listening, attention to detail, emotional resilience, time management, computer literacy
Preferred skills
CRM systems, omnichannel customer service platforms, iGaming experience, German language
Technologies
Chat applications, email, CRM systems, omnichannel customer service platforms
Responsibilities
Respond to customer inquiries via chat and email, investigate and resolve customer issues, document customer interactions, monitor performance targets, collect and communicate customer feedback, prioritize incoming requests, maintain understanding of products and support procedures
Seniority
Individual Contributor