Technical Platform Expert - Stockholm
Core
Final technical authority for the AI-native legal workspace, resolving deep platform behavior gaps between specs and real-world customer experience.
Role type
Senior Technical Platform Expert (AI Systems)
Builds
AI-native legal workspace for global law firms
Domain
Legal Technology / AI / LLM Systems
Deliverable
production ML models | infrastructure
Required skills
deep technical support expertise, root cause analysis via logs/data/systems, LLM/AI system behavior understanding, pattern recognition across cases, cross-functional advocacy, mentorship
Preferred skills
legal AI background, document processing, retrieval-augmented systems
Technologies
LLMs, AI systems, log analysis tools, observability platforms
Responsibilities
Own deepest technical escalations and drive root cause analysis; Validate platform behavior pre-shipping via beta testing; Detect and declare systemic events/Sev1-2 incidents; Serve as AI subject-matter expert on output patterns; Act as support function voice in Product/Engineering reviews; Drive technical root cause resolution in major incidents; Build diagnostic tooling and automation; Mentor specialists and review their work
Seniority
Senior, hands-on IC with mentorship responsibilities