Customer Success Manager
Core
Lead and support a team of Digital Growth Strategists in a fast-growing digital marketing agency, acting as the primary point of contact for client escalations, billing, and contractual issues.
Role type
Senior Customer Success Manager / Team Lead
Builds
Client retention, team performance, and revenue growth through upsells
Domain
Digital Marketing Agency
Deliverable
client delivery | dashboards & analysis
Required skills
Team leadership, marketing fluency (SEO, Paid Search, Paid Social, CRO), performance management, stakeholder management, conflict resolution, problem-solving, organizational process design
Preferred skills
Experience building team support structures in scaling businesses
Responsibilities
Lead the Digital Growth Strategist team day to day, resolve client escalations end-to-end, host retention meetings, analyze churn risk patterns, support strategists with campaign diagnostics, manage team capacity and workload, onboard and train new strategists, identify upsell opportunities, maintain operational processes
Seniority
Senior, hands-on IC with team leadership
