APS3 - Participant Support Officer
Core
First point of contact for participants and stakeholders, managing participant matters, and delivering front reception support for a national disability support system.
Role type
Participant Support Officer (Administrative & Customer Service)
Builds
National support system for Australians living with disability
Domain
Federal Government / Disability Services
Deliverable
client delivery
Required skills
Communication, Customer service, Data entry, Problem-solving, Coordination, Record keeping
Responsibilities
Acting as first point of contact for participants and stakeholders, Managing and resolving participant matters by actioning planning tasks, Delivering front reception support including assisting with self-help kiosks, Responding to enquiries via phone, email, and in person, Coordinating appointments and ensuring accessibility, Performing data entry and maintaining accurate records