Billing Specialist
Core
Central point of contact for caregivers during onboarding, guiding them through financial and insurance aspects of starting care at Lyra Health.
Role type
Billing Specialist (Healthcare Customer Service)
Builds
Onboarding experience for caregivers into behavioral health services
Domain
Healthcare / Mental Health / Insurance Administration
Deliverable
client delivery
Required skills
Insurance benefit coverage explanation, prior authorization processes, payment option outlining, HIPAA compliance, documentation maintenance, healthcare customer service
Preferred skills
Pediatric or behavioral health experience, associate's or bachelor's degree in healthcare administration or business
Technologies
Lyra Health systems
Responsibilities
Serve as primary financial contact for caregivers during onboarding, Review and explain insurance benefit coverage and estimated costs, Answer initial financial and insurance-related questions, Provide transparent payment information and outline available payment options, Collaborate with Care Coordination and Clinical teams, Maintain accurate documentation of all caregiver interactions
Seniority
Individual Contributor, 2+ years experience