Customer Service & Order Processing Officer | SAP B1
Core
First point of contact for customers, managing enquiries, processing orders, and coordinating deliveries in a wholesale and distribution environment.
Role type
Customer Service & Order Processing Officer
Builds
Customer orders and outbound deliveries
Domain
Wholesale and distribution
Deliverable
product features
Required skills
SAP Business One, order processing, customer service, payment processing, Microsoft Excel
Responsibilities
Responding to incoming customer calls and enquiries, entering and processing customer orders, providing product information and resolving customer issues, coordinating and booking outbound deliveries, managing open orders and backorders, processing credit card payments and credit applications, maintaining customer records and special pricing information, making outbound product promotion calls, supporting sales, warehouse and shipping teams