Supporter Services Team Leader
Core
Lead day-to-day service delivery and operational coordination for a supporter services team, overseeing donor communications and data integrity to support breast cancer research funding.
Role type
Team Leader, Customer Support Operations
Builds
Donor engagement initiatives and operational processes for a national breast cancer charity
Domain
Non-profit / Healthcare / Customer Support
Deliverable
dashboards & analysis
Required skills
Team leadership, CRM management, Data hygiene, Inbound/outbound communication, Process improvement, Reporting, Training & onboarding, Operational coordination, Stakeholder management
Preferred skills
Raiser's Edge experience, Microsoft Excel proficiency, Business or customer service qualification
Responsibilities
Lead day-to-day workflow of the Supporter Services team, Oversee inbound and outbound donor communications across phone, email and tickets, Manage reporting, data hygiene, CRM maintenance and transaction processing, Run reports, batch processes and data checks to ensure accuracy and integrity, Monitor team performance, service delivery and operational efficiency, Assist with onboarding, training and development of new team members
Seniority
Mid-level, hands-on IC leader