Technical Operations Analyst
Core
Serve as the primary liaison for external partners during technical integration, troubleshooting issues, and coordinating between partners and internal engineering teams to ensure seamless system connectivity.
Role type
Technical Operations Analyst (Partner Integration & Support)
Builds
External partner integrations with internal systems for a crypto exchange platform
Domain
Fintech / Cryptocurrency / SaaS
Deliverable
client delivery
Required skills
Backend programming (Java, Python, Node.js), API integration, RESTful services, debugging, troubleshooting, log analysis, SQL, database concepts, Jira, Confluence
Preferred skills
Technical support, operations, integration roles, Agile/Scrum methodologies, fintech/SaaS industry experience
Responsibilities
Act as main liaison for partner technical integration, troubleshoot and resolve partner technical issues, bridge communication between external partners and internal engineering teams, monitor integration progress and address blockers, develop and maintain documentation/playbooks for integrations, assist in testing and validation of integrations
Seniority
Individual Contributor, mid-level