Branch Concierge - Narellan
Core
Front-desk concierge serving as the public face of a CommBank branch, guiding customers to appropriate channels and managing in-branch operations.
Role type
Branch Concierge
Builds
Seamless banking experience for personal and small business customers
Domain
Financial Services / Retail Banking
Deliverable
client delivery
Required skills
Customer service, communication, professional demeanour, managing customer expectations, in-branch technology demonstration
Responsibilities
Greet customers and understand their enquiries, guide customers to appropriate channels, build personal connections through meaningful conversations, demonstrate digital banking options, monitor branch movements to ensure efficiency and customer satisfaction