Junior Customer Support Manager (German Speaking)
Core
Expert voice for German-speaking clients, focusing on high-quality written support resolutions and leading virtual training sessions to drive product adoption.
Role type
Junior Customer Support Manager (German Speaking)
Builds
Customer Experience Platform (CXP), Customer Data Platform (CDP), and AI Agents for the hospitality industry.
Domain
SaaS / Hospitality Technology
Deliverable
product features
Required skills
C1-level English, C1-level German, exceptional technical writing, webinar hosting, account configuration, cross-functional communication
Preferred skills
SaaS customer support experience, solution-oriented mindset, familiarity with webinar tools (Zoom, GoToWebinar, Google Meet)
Responsibilities
Handling high-volume email and chat support requests, hosting virtual webinars for global clients, creating digital resources (FAQs, video library), translating client needs for product teams, assisting with account configurations and property setups