Job
Core
Multilingual customer support specialist for a Forex brokerage, handling account setup, platform usage, and troubleshooting for clients.
Role type
Customer Support Specialist (FX/CFD Trading)
Builds
Client onboarding, account maintenance, and trading platform support
Domain
Financial Services / Forex Trading
Deliverable
client delivery
Required skills
Multilingual communication, FX/CFD trading support experience, MT4/MT5 platform knowledge, KYC/onboarding process support, ticketing system management
Preferred skills
CRM integration experience, affiliate/IB support background, fintech or crypto customer service experience, additional languages (Arabic, Italian, Spanish, Russian, Indonesian/Malaysian, Indian regional)
Technologies
MT4, MT5, ticketing systems, CRM systems
Responsibilities
Provide multilingual support via email, chat, and phone; Assist with onboarding and KYC verification; Support MT4/MT5 platform queries; Manage issues through ticketing systems; Escalate technical/compliance issues; Maintain client interaction records
Seniority
Mid-level (2–3 years experience)
