Service Designer
Core
Design better service experiences for the NSW Department of Education by understanding user needs and applying human-centred design practices across complex services and programs.
Role type
Service Designer (Public Sector)
Builds
Service experiences and programs for students and learners from early childhood through vocational education.
Domain
Public Education / Human-Centred Design
Required skills
Human-centred design methodologies, user research, prototyping, facilitation, qualitative research and analysis, journey mapping, service blueprinting, co-design workshops, stakeholder engagement, strategic design direction, working with ambiguity.
Preferred skills
Experience in government, public sector, consulting, or not-for-profit environments.
Technologies
Virtual innovation and project management platforms
Responsibilities
Conduct stakeholder and user interviews, perform qualitative synthesis, lead co-design workshops, prototype and test service solutions, map service journeys and blueprints, translate research insights into practical recommendations.
Seniority
Mid-Senior, hands-on IC