Manager, Professional Services
Core
Lead a Professional Services organization delivering high-quality implementations and customer outcomes for external clients.
Role type
Manager, Professional Services
Builds
Customer implementations, enhancements, and services
Domain
Professional Services / Consulting / Implementation
Deliverable
client delivery
Required skills
People leadership, revenue and margin management, capacity planning, resource allocation, operational KPIs ownership, process standardization, stakeholder management, commercial awareness
Preferred skills
Enterprise software implementation (ERP), manufacturing processes, wood industry or furniture production
Responsibilities
Lead and develop a team of Consultants and Project Managers; Own and drive key Professional Services performance indicators; Oversee customer outcomes and ensure high-quality delivery; Lead capacity planning, resource allocation, and workload balancing; Identify opportunities to improve operational efficiency and establish standardized processes; Create career paths and support individual development plans; Maintain regular communication with regional and global stakeholders; Support sales activities by advising on offerings and solution configurations
Seniority
Manager, people leadership with operational ownership
