Onboarding Customer Support Advisor - Night Shift (Remote in Portugal)
Core
Provide prompt, friendly, and accurate support & guidance to newly onboarded Momence Customers via phone and occasionally email in English and Portuguese.
Role type
Customer Support Advisor (Onboarding)
Builds
Customer onboarding experience for an online events platform
Domain
SaaS / Events Technology
Deliverable
client delivery
Required skills
Phone support, English (fluent), Portuguese (fluent), Tier 1 technical troubleshooting, Customer education, Process improvement
Preferred skills
US/Australian/New Zealand customer experience, Pre-sales experience, Training experience
Technologies
Momence platform
Responsibilities
Provide onboarding support via phone and email, Educate and train customers on system setup and best practices, Identify and address potential issues before escalation, Contribute to building internal resources and knowledge base articles
Seniority
Mid-level (2-3 years experience)