Forward Deployed Engineer
Core
Forward Deployed Engineer leads short-term technical projects for high-spend customers, auditing implementations, managing migrations, and building automated tooling to scale customer success.
Role type
Senior IC customer-facing engineer (consulting & product feedback)
Builds
Automated tooling for customer onboarding/migration, product improvements based on customer friction
Domain
SaaS product analytics / AI devtools
Deliverable
client delivery | production ML models | product features
Required skills
SQL, Python, customer success consulting, technical investigations, automation engineering, data pipeline integration
Preferred skills
AARRR framework, PostHog deployment experience, SQL query optimization, AI/LLM structuring
Technologies
PostHog platform, SQL, Python
Responsibilities
Audit customer PostHog implementations for correctness and privacy; Lead managed migrations from other solutions; Build automated tooling to scale onboarding; Mine support tickets and usage data to surface at-risk accounts; Run deep technical investigations into customer-specific issues; Advise customers on experiment design and retention analysis; Integrate data into/out of PostHog pipelines; Ship product improvements based on customer patterns
Seniority
Senior, hands-on IC with customer-facing scope
