Internship Customer Support - Customer Operations
Core
Support international B2B SaaS airline customers by resolving support requests, investigating issues, and improving documentation.
Role type
Customer Support Intern
Builds
Support operations for airline subscription products
Domain
B2B SaaS / Travel Technology
Deliverable
client delivery
Required skills
Customer mindset, clear written and verbal communication, structured problem-solving, digital tool proficiency, ability to learn complex platforms
Preferred skills
Spreadsheet/data analysis skills, SQL familiarity, experience with ticketing systems or APIs, previous customer support experience
Technologies
Ticketing systems, logs, spreadsheets, SQL, AI tools
Responsibilities
Review and resolve incoming support tickets, communicate updates to customers, investigate and reproduce reported issues, document solutions and improve internal guides, escalate complex cases with context
Seniority
Intern
