Customer Care Manager (1-year contract)
Core
First point of contact and escalation handler for customer inquiries across APAC markets, investigating complex cases and coordinating with global teams to ensure best-in-class experiences for buyers and sellers.
Role type
Customer Care Manager (Escalation & Coordination)
Builds
Customer satisfaction and resolution for Chrono24's APAC marketplace users
Domain
E-commerce / Luxury Goods / APAC Markets
Deliverable
client delivery
Required skills
Complex case investigation, cross-timezone coordination, pattern identification, SLA management, ticketing system proficiency, written and verbal communication in English and an APAC language
Preferred skills
Experience in e-commerce or marketplace environments, knowledge of payment workflows and fraud prevention, background in quality assurance or process documentation
Technologies
Zendesk, AWS
