IT Service Management Specialist - IT Support (100%)
Core
Managing IT hotline, troubleshooting, and coordinating field service for end-user devices across EU sites while ensuring GMP compliance.
Role type
IT Service Management Specialist (Level 1/2 Support)
Builds
IT support services for end-users and field service coordination
Domain
Industrial IT / GMP-regulated environment
Required skills
Windows clients, Active Directory, Microsoft 365, endpoint management (Intune), ticketing systems, IT hardware, basic networking (LAN, VLAN, Wi-Fi), GMP compliance procedures
Preferred skills
Telephony/PABX, server and backup environments, ITIL Foundation, experience in GMP-regulated environment
Technologies
Windows, Active Directory, Microsoft 365, Intune, VLAN, Wi-Fi
Responsibilities
Managing IT hotline and troubleshooting, coordinating field service employees, setting up and relocating devices, creating technical documentation, assisting with server maintenance and data backup, ensuring GMP compliance
Seniority
Mid-level, hands-on IC