Leitung Referat Mitgliederverwaltung (d/w/m)
Core
Leading and developing a large team to modernize member administration processes, driving digitalization, and ensuring data quality for the Nursing Chamber of North Rhine-Westphalia.
Role type
Senior management team lead (public administration)
Builds
Modernized member administration processes and digital workflows
Domain
Public administration / Healthcare regulatory body
Required skills
Team leadership, organizational development, complex process management, project management, analytical thinking, stakeholder management, conflict resolution
Preferred skills
Experience in public administration or comparable sectors, interest in professional self-governance, transparent communication, self-reflection
Technologies
None stated
Responsibilities
Lead and develop a large team to create structures for autonomous and efficient work; Transform the department from an infrastructure-focused to a service-oriented administration area; Design member-centric administrative processes that are efficient and legally secure; Develop concepts for improving data quality and member registration; Drive digitalization and automation of administrative processes; Manage and prioritize tasks in collaboration with management and the board; Promote professional and personal development of team members
Seniority
Senior, hands-on IC
