Customer Reliability Engineer (m/f/d)
Core
Proactive owner of solution performance in production across customer sites, monitoring fleet health and turning data into service/maintenance recommendations to protect customer ROI.
Role type
Customer Reliability Engineer (IC)
Builds
Predictive maintenance alerts, dashboards, and models for failure detection.
Domain
Robotics, AGVs/AMRs, industrial automation, warehouse and manufacturing execution systems.
Deliverable
production ML models
Required skills
SQL, Python, Linux, networking, cloud services, sensors, drives, batteries, reliability engineering methods (MTBF, FMEA), condition monitoring
Preferred skills
ROS, fleet management systems, predictive maintenance experience
Technologies
Grafana, Prometheus, Datadog, Power BI
Responsibilities
Monitor fleet health and performance metrics (availability, throughput, error trends); Define and report KPIs to measure customer ROI; Recommend software updates, configuration tuning, and hardware maintenance; Prepare and present site health reports with customers; Develop predictive maintenance alerts and dashboards; Feed field issues back to Product, Software, and Hardware teams.
Seniority
Mid-level, hands-on IC
