Product Engineer
Core
Own 0-to-1 development of Customer Care conversational systems (chat, voice/phone, knowledge base, tool integrations) using an AI-first mindset.
Role type
Senior Product Engineer (AI/LLM focus)
Builds
Customer-facing support systems (chatbot, voice support, knowledge base, tool integrations)
Domain
Fintech / Customer Support / AI
Deliverable
production ML models
Required skills
LLMs / agentic AI, Python, system architecture, data analysis, prompt engineering, A/B testing, KPI definition
Preferred skills
Customer support background, voice/telephony stacks (STT, TTS), LLM observability tools (Langfuse), helpdesk platforms (Kustomer, Zendesk)
Technologies
Python, Git, Databases, LLM APIs, Langfuse, Kustomer, Zendesk
Responsibilities
Design conversational flows (agents, routing, tools, handoff), write and iterate prompts/skills/evals, run A/B tests on models and flows, scale self-service via AI automation, write technical product specs, challenge and improve escalation policies and back-office processes.
Seniority
Senior, hands-on IC