IT Anwender-Support & Client-Administrator (w/m/d)
Core
First-line IT support and client administration for approximately 100 employees, handling hardware/software installation, troubleshooting, and system maintenance.
Role type
1st-Level IT Support & Workplace Administrator
Builds
Stable IT environment for internal staff
Domain
Corporate IT / Workplace Support
Deliverable
client delivery
Required skills
1st-Level and Workplace Support experience, OS proficiency, MS Office, PDF tools, VoIP clients, cloud systems (MS-Cloud), IT security, patch management, user administration, license management
Preferred skills
Azure certification, ITIL certification, MS-Cloud certifications, knowledge of malware & IT security
Technologies
PCs, Notebooks, Smartphones, Peripherals, Microsoft Office, PDF tools, VoIP clients, OneDrive, SharePoint, MS-Cloud, Azure
Responsibilities
Install and configure PCs, notebooks, smartphones, and peripherals; Troubleshoot and diagnose hardware, network, OneDrive, and SharePoint issues; Manage user accounts, client-based patch management, and network integration; Administer licenses; Document and report IT requests via phone, email, or ticketing system.