Mortgage Operations Director
Core
Lead the day-to-day operation of the mortgage and protection business, improving conversion, service delivery, and workflow discipline across multiple physical locations.
Role type
Senior operational leadership (Mortgage Operations Director)
Builds
Mortgage and protection business operations
Domain
Financial Services / Mortgage Lending
Required skills
Operational leadership, workflow management, performance management, training and coaching, process improvement, regulated environment knowledge
Preferred skills
Commercial awareness, people leadership, problem-solving
Technologies
MI tools, CRM systems
Responsibilities
Lead the day-to-day operating rhythm of the mortgage and protection function; Coordinate adviser and administrator workload and case progression; Travel frequently to all physical locations to support branch teams; Produce and maintain weekly and monthly MI covering referrals, conversion, and pipeline; Escalate complaints, breaches, and service failures promptly; Identify bottlenecks and resolve operational barriers.
Seniority
Senior, hands-on IC