Portfolio Manager – Loyalty & HVC
Core
Coordinate and execute Loyalty and High Value Customer (HVC) projects for the SkyTeam Alliance to streamline non-digital portfolios and enhance customer experiences across mixed-metal itineraries.
Role type
Senior Program Manager (Aviation Loyalty)
Builds
Loyalty programs, SkyPriority product standards, and seamless customer experiences across alliance member airlines.
Domain
Aviation / Airline Alliances / Customer Loyalty
Required skills
Program management, stakeholder management, strategic planning, risk management, budget management, data analysis, project documentation, cross-cultural collaboration, product ownership, policy compliance monitoring.
Preferred skills
IT knowledge, experience in aviation loyalty industry, ability to travel frequently.
Technologies
PowerPoint, Excel, Word, SharePoint
Responsibilities
Conceptualize and define loyalty projects, develop business cases, track KPIs, manage project timelines and budgets, govern SkyPriority standards, ensure member airline compliance, analyze dashboards, and prepare progress reports for stakeholders.
Seniority
Senior, hands-on IC