Part-Time IT Help Desk Support - 24 hours per week
Core
Automate Apple device provisioning and provide on-call direct support to internal clients for computer systems and user access.
Role type
Part-time IT Help Desk Support
Builds
Internal IT support services and automated device provisioning workflows
Domain
IT Operations / Endpoint Management
Deliverable
infrastructure
Required skills
Apple device fleet management, Munki, SimpleMDM, AutoPkg, Jamf, network switch/router management, user onboarding/offboarding, helpdesk ticket management, documentation, automation scripting
Preferred skills
Experience with Okta, security automation
Technologies
Okta, SimpleMDM, Munki, AutoPkg, Jamf
Responsibilities
Automate provisioning of Apple devices, provide on-call direct support to internal clients, manage user access to the network, oversee computer systems, handle helpdesk ticket assignment and monitoring, install and maintain Apple devices
Seniority
Mid-level, hands-on IC