Operations Manager (m/w/d) – Darmstadt
Core
Leading and developing service operations teams across multiple clients and locations, ensuring resource efficiency and SLA compliance.
Role type
Senior Operations Manager (IT Service Management)
Builds
Service delivery operations for multiple clients
Domain
IT Service Management / Managed Services
Required skills
IT Service Management, ITIL, Team Leadership, SLA/KPI Management, Process Implementation, Negotiation, Strategic Planning
Preferred skills
Multi-client environment experience, Employee development, Stakeholder communication
Technologies
ITIL, Ticketing Systems
Responsibilities
Operate and develop service teams across locations, Plan resource deployment, Ensure staff retention and development, Conduct performance reviews and compensation negotiations, Manage onboarding and offboarding, Monitor SLA and KPI compliance, Implement client-specific processes, Communicate with partners via ticket systems