IT Support Specialist (m/w/d)
Core
First-line IT support specialist providing technical assistance for workplace systems, hardware, software, printers, user accounts, and mobile devices.
Role type
1st-Level IT Support Specialist
Builds
IT infrastructure stability and user productivity
Domain
Corporate IT / Microsoft Environment
Required skills
Windows administration, Microsoft 365, Active Directory, user and rights management, hardware setup, software installation, network basics, backup, virtualization
Preferred skills
IT infrastructure knowledge, business application support, IT documentation, project rollouts
Technologies
Windows, Microsoft 365, Active Directory
Responsibilities
Analyze and prioritize support tickets, administer Microsoft environments, prepare and manage hardware/software, monitor system availability, collaborate with external IT providers, maintain IT documentation, support IT projects and rollouts
Seniority
Mid-level, hands-on IC