Account Manager (m/w/d) After Sales / Service - Tiefziehen
Core
Managing after-sales service and modernization orders for deep-drawing and thermoforming machinery, acting as the primary customer contact for inquiries, complaints, and field service coordination.
Role type
Account Manager (After Sales/Service)
Builds
Custom deep-drawing and thermoforming machinery
Domain
Manufacturing / Industrial Machinery
Deliverable
client delivery
Required skills
Commercial training, technical understanding of deep-drawing/thermoforming, order management, field service coordination, customer consultation, complaint handling, conflict resolution
Preferred skills
German (fluent), English (fluent)
Responsibilities
Determine offer prices based on guidelines, manage orders for modernizations and service, coordinate field service interventions, handle customer inquiries regarding machine faults and defects, prepare and follow up on service visits