Responsable Opérations Extérieures et Support technique Client (H/F)
Core
Coordinate after-sales service (SAV) planning and resources for assembly, commissioning, and modernization projects; manage field technician teams and client site visits.
Role type
Senior Operations Manager (After-Sales Service)
Builds
After-sales service operations and field support for industrial machinery
Domain
Industrial machinery / Intralogistics
Required skills
Electromechanics, Automation, Planning & Resource Coordination, Client Relations, Team Management, NCR/ECN Management, Office Software
Preferred skills
Mechanical Engineering background, French Industrial Sector experience, Diplomatic communication
Technologies
Office Suite (Pack Office)
Responsibilities
Coordinate after-sales service planning and resource allocation; Validate field technician schedules and expense reports; Manage client site visits and non-conformity reports (NCR); Track engineering change notices (ECN) and client complaints; Monitor technician skill levels with training centers; Provide periodic telephone on-call support.
Seniority
Senior, hands-on IC