Customer Support Specialist - Embedded & Digital Finance
Core
Provide world-class customer support to Embedded Finance Partners, Business Clients, and Retail Users for a Swiss fintech platform, acting as a technical bridge between finance and service.
Role type
Customer Support Specialist (Financial Services)
Builds
Seamless, reliable customer experience for embedded finance and retail financial services
Domain
Fintech, Banking, Payments
Deliverable
client delivery
Required skills
Financial services background, Banking and payment knowledge, Incident analysis, Troubleshooting, Compliance awareness, Multi-channel support
Preferred skills
Technical analysis, French or Italian language proficiency
Technologies
Digital First platform, Card transaction systems
Responsibilities
Provide high-quality support across multiple channels to diverse client segments, Resolve complex inquiries regarding card transactions and financial services, Contribute to incident analysis and troubleshooting, Collaborate with product and operations teams to improve customer satisfaction, Ensure support activities align with compliance and risk standards