Team Lead Customer Engagement Applications (m/w/d)
Core
Lead a newly established team responsible for building, deploying, and operating customer-facing services and the Dynamics 365 platform.
Role type
Senior Team Lead / Engineering Manager (via careerplan.io/jobs/2819397-team-lead-customer-engagement-applications-mwd-at-docuware-gmbh)
Builds
Customer-oriented services (Portals, Self-Service, Identity) and Dynamics 365 platform
Domain
SaaS / Enterprise Software / Identity & Access Management
Required skills
Team leadership and mentoring, Software development lifecycle, Identity and Access Management (SSO, OpenID Connect), Microsoft Dynamics 365 CE, Power Platform, API-based integration, SaaS operations, Incident response
Preferred skills
Agile methodology, Remote work experience, Stakeholder management
Technologies
Microsoft Dynamics 365, Power Pages, OpenID Connect, SSO
Responsibilities
Lead and mentor the team to establish team identity and clear responsibilities, Ensure seamless coordination between Product Owner, developers, and operations, Assume responsibility for D365 platform-level topics (environments, release management, governance), Ensure reliable 24/7 operation of customer-facing services, Represent the end-customer perspective to protect service reliability and usability
Seniority
Senior, hands-on IC with leadership responsibilities
