Werkstudent Technical Support & Self-Service (m/w/d)
Core
Support customer onboarding for smart energy devices and manage self-service improvements for an energy management system.
Role type
Junior technical support engineer (energy systems)
Builds
Energy management software (smart devices, heat pumps, PV, batteries)
Domain
CleanTech / Energy Management
Deliverable
production ML models
Required skills
Technical analysis of energy systems, Log and data analysis, AI/LLM application (prompting, agents), Salesforce knowledge base management, Process improvement
Preferred skills
Experience in support or energy sector, Knowledge of heat pumps/PV/batteries, First-principles thinking (via careerplan.io/jobs/2805527-werkstudent-technical-support-self-service-mwd-at-thermondo-gmbh)
Technologies
Salesforce, CRM, Ticket systems, LLMs
Responsibilities
Analyze and diagnose technical errors in energy systems, Develop AI-driven self-service content and workflows, Maintain Salesforce Knowledge Base, Report recurring issues to Product and Engineering
Seniority
Junior, student (3rd semester+)