Operations & Hospitality Manager
Core
Lead boutique operations, optimize performance and profitability, and elevate client experience across the SEAO region for Cartier.
Role type
Senior Operations & Hospitality Manager (Luxury Retail)
Builds
High-performing boutique teams and seamless client journeys
Domain
Luxury retail / Jewelry
Required skills
Luxury retail operations, team leadership, staff scheduling, inventory management, loss prevention, compliance, digital tools proficiency, visual merchandising standards, client experience management
Preferred skills
Continuous improvement mindset, analytical skills, coaching and mentoring, problem-solving agility
Technologies
Modern retail productivity tools, inventory management systems, digital operational platforms
Responsibilities
Drive 360° boutique daily operations including staff scheduling and security procedures; Recruit, inspire, and mentor a high-performing team; Ensure brand image and hospitality standards through visual displays and grooming excellence; Optimize stock management, inventory, and loss prevention strategies; Oversee compliance, maintenance, and digital operations adoption.