Cloud Infrastructure Support Engineer
Core
Resolve complex infrastructure incidents for Radiant's Cloud Platform, HPC, and AI supercomputer fleet to ensure swift resolution and high customer satisfaction.
Role type
Senior IC Cloud Infrastructure Support Engineer
Builds
Radiant's AI supercomputer fleet and Cloud Platform
Domain
AI Infrastructure / High Performance Computing (HPC)
Deliverable
client delivery
Required skills
Linux system administration, cloud operations, incident triage, hardware/software troubleshooting, vendor coordination, documentation
Preferred skills
ITIL concepts, GPU/InfiniBand/parallel storage knowledge, AI orchestration software familiarity
Technologies
Linux, NVIDIA architectures, InfiniBand, parallel storage, AI orchestration software
Responsibilities
Triage and resolve complex infrastructure incidents; diagnose and debug hardware/software issues in cloud and datacenter environments; escalate complex issues to engineering teams; collaborate with third-party vendors for diagnostics and replacements; contribute to new system deployment and validation; maintain troubleshooting guides and runbooks; participate in 24/7 on-call support rotations.
Seniority
Mid-Senior, hands-on IC
